Refund policy

Change of Mind – 14-Day Cooling-Off Period

If you purchased your sauna online or by phone, you have the right to cancel your order within 14 days of receiving it.
To cancel, email hello@tribehealthandwellness.ie with your order number.

To qualify for a full refund:

• The product must be unused and in original condition.
• All original packaging, manuals, and accessories must be included.
• You must notify us within 14 calendar days of delivery.
• The item must be returned and received by us within 14 days of cancellation.

 

Packaging & Pallet Returns

All saunas are delivered on a protective pallet. Please retain the pallet and all original packaging until you are certain you wish to keep your sauna.
Returns must be shipped back on a pallet to ensure safe transport.
If the original pallet or packaging has been discarded, we can supply replacement materials and arrange collection at an additional cost, deducted from the refund.

 

Return Shipping Options

• Customers may arrange their own return courier at their own expense, or
• We can arrange collection for a flat €100 fee, which will be deducted from your refund.
• If the item is faulty or not as described, return shipping is free of charge.

 

Refunds are processed within 14 days of the returned item being received and inspected.

No restocking fees apply.

 

Exchanges

We’re happy to arrange exchanges where possible, provided the item is unused and returned within the same 14-day window.

 

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, contact us immediately at hello@tribehealthandwellness.ie with photos and a description of the issue.
We’ll arrange repair, replacement, or refund as appropriate, at no cost to you.

Exclusions

We cannot accept returns for:

• Products that have been installed or used
• Custom-built or modified units
• Items returned outside the statutory period

Refund Method

Refunds are issued to the original payment method used for purchase.